Entry Topical Term

Number of records used in: 2

001 - CONTROL NUMBER

• control field: 748

003 - CONTROL NUMBER IDENTIFIER

• control field: IIU

005 - DATE AND TIME OF LATEST TRANSACTION

• control field: 20190924113829.0

008 - FIXED-LENGTH DATA ELEMENTS

• fixed length control field: 190924|| aca||aabn | a|a d

040 ## - CATALOGING SOURCE

• Original cataloging agency: IIU
• Transcribing agency: IIU

150 ## - HEADING--TOPICAL TERM

• Topical term or geographic name entry element: Customer Service
• General subdivision: Management

670 ## - SOURCE DATA FOUND

• Source citation: Work cat.: (IIU): Best practice guide for customer service professionals /, 2006.