TY - BOOK AU - James, Samantha AU - Beverley Lyn, Phillilppa C. Rowe TI - Claims practice: P85 study text, April 2012 SN - 9780857131881 U1 - 368.014076/ 22 PY - 2012/// CY - London PB - The chartered insurance institute KW - Claims practice N1 - Bibliography ER -