TY  - BOOK
AU  - Arden,Trevor
AU  - Edwards,Stephenie
TI  - Best practice guide for customer service managers: an activity-based workbook for leaders of teams that strive for service excellence 
SN  - 9780954874421
U1  - 658.812/ 
PY  - 2009///
CY  - Wiltshire
PB  - Customer 1st international, 
KW  - Customer service
KW  - Management
N1  - includes index
ER  -