Best practice guide for customer service managers :

Arden, Trevor

Best practice guide for customer service managers : an activity-based workbook for leaders of teams that strive for service excellence / Trevor Arden & Stephenie Edwards - Wiltshire : Customer 1st international, 2009. - 248p. : ill. col. : 30 cm.

includes index

9780954874421 0954874420


Customer service--Management

658.812/ / ARD

Insurance Training College, Block A Victoria Office Park, Plot 6-9 Okot close, Bukoto. P.O.Box 4184, Kampala. Tel:+256 417 333 500. E-mail:library@iiu.ac.ug