Best practice guide for customer service managers : (Record no. 449)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00734nam a22002177a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | IIU |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190924115030.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 190924b ug ||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780954874421 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0954874420 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | IIU |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812/ |
| Item number | ARD |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Arden, Trevor |
| 9 (RLIN) | 749 |
| 245 10 - TITLE STATEMENT | |
| Title | Best practice guide for customer service managers : |
| Remainder of title | an activity-based workbook for leaders of teams that strive for service excellence / |
| Statement of responsibility, etc. | Trevor Arden & Stephenie Edwards |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | Wiltshire : |
| Name of publisher, distributor, etc. | Customer 1st international, |
| Date of publication, distribution, etc. | 2009. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 248p. : |
| Other physical details | ill. col. : |
| Dimensions | 30 cm. |
| 500 ## - GENERAL NOTE | |
| General note | includes index |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer service |
| General subdivision | Management |
| 9 (RLIN) | 748 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Edwards, Stephenie |
| 9 (RLIN) | 750 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Inventory number | Total Checkouts | Full call number | Barcode | Date last seen | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Purchases | ITC Library | ITC Library | General shelves | 08/20/2019 | Mallory International | 047-19/iiu | 658.812/ ARD | 2019-0056 | 01/18/2024 | 140540.00 | 09/24/2019 | Books | |||||
| Dewey Decimal Classification | Purchases | ITC Library | ITC Library | General shelves | 08/20/2019 | Mallory International | 048-19/iiu | 658.812/ ARD | 2019-0057 | 01/18/2024 | 140540.00 | 09/24/2019 | Books | |||||
| Dewey Decimal Classification | Purchases | ITC Library | ITC Library | General shelves | 08/20/2019 | Mallory International | 049-19/iiu | 658.812/ ARD | 2019-0058 | 01/18/2024 | 140540.00 | 09/24/2019 | Books |